Shipping & Returns

Shipping

There is no minimum size. All orders ship FOB shipping point. Shipping and insurance charges are paid by the customer. We cannot deliver to a PO, APO, or FPO address.

Reliable, On-Time Delivery

Most in-stock orders ship the same day if ordered before 3:00 p.m. EST. DQE is located in Indiana, the Crossroads of America, so Ground Service for stocked products is never more than a few days away!

Free Shipping Policy

Free shipping is provided on most orders $10,000 and above within the continental U.S. DQE reserves the right to assess shipping charges for any special or unforeseen circumstances. Free shipping exclusions are as follows:

• Distributors with contract pricing and other existing rebate offers
• All overpack container products and collection barrels
  • (HMS1720-HMS1795, HM450)
• Bedside commodes (MC4029)
• Customized product orders
• Accessorial shipping services are not included

Returns

All returns must be authorized by DQE Customer Service. After 30 days from the sale, merchandise approved for return will be eligible for DQE credit only and a restocking charge of 10% will be deducted from the final credit. The customer is responsible for all shipping charges on returned merchandise after 30 days from sale.