Terms of Service
Terms & Conditions
Your satisfaction is our goal, and we strive to accept most return requests if you are not satisfied within 30 days of sale. Products manufactured by DQE carry a lifetime warranty against manufacturing and material defects. In addition, DQE offers one free replacement part over the life of any shower we manufacture (part code from product insert required). Warranties for products manufactured by companies other than DQE are subject to the limits and restrictions listed by the respective manufacturer. Contact DQE for details on specific manufacturer warranties. DQE reserves the right to deny warranty coverage if a product has been mishandled or abused. DQE reserves the right to replace or repair a warranted product at its discretion.
All orders are subject to approval by DQE Inc., Indianapolis, IN. Orders will be acknowledged within 24 business hours of receipt and can be placed by email, phone, or fax with VISA/MasterCard/Discover/AMEX or purchase order.
Prices are net and subject to change without notice. The pricing in effect on the date the order is received is the amount that will be charged.
Purchases may be made by check, purchase order, or credit card (VISA/MasterCard/Discover/AMEX). Payment on purchase orders is due within 30 days of order. Payments after 30 days will be assessed a fee of 1.5% per month on the balance.
Sales or other taxes are added to invoice as required. Tax-exempt customers must include proof of sales tax exemption with an order.
All returns and order cancellations must be authorized by DQE Customer Service and subject to inspection if returned. All items approved for return after 30 days will be subject to a 10% restocking fee and will be eligible for DQE credit only.
Return and cancellation requests will be denied in the following cases:
- Custom, non-stock, or special-order items
- Items ordered in support of a disaster related event are not eligible for return
- Products within our Mass Casualty medical surge line, typically designated by an “MC” item number prefix
- PPE products that have been opened
- Large orders exceeding our normal stocking quantities